Effective Date: 22 April 2026
Last Updated: 22 April 2026

Welcome to Natcart (“we”, “us”, “our”). We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how natcart.in (“Website”) collects, uses, shares, or otherwise processes your personal information through the Website, mobile application, and other online and offline services (collectively referred to as the “Platform”).

By visiting or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use or access our Platform.

1. Information We Collect

We collect several types of information in connection with your use of our Platform:

1.1 Personal Information

Personal information refers to any data that identifies an individual. This includes:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Date of birth
  • Gender (optional)
  • Payment details (excluding complete card details, which are handled by secure payment gateways)
  • Account username and password

1.2 Non-Personal Information

We may also collect non-identifiable information such as:

  • Browser type and version
  • Device details (model, OS, screen resolution)
  • IP address and location
  • Referring URLs and clickstream data
  • Usage patterns, browsing history, and time spent on our Platform

1.3 Sensitive Personal Data

In certain cases, we may collect “sensitive personal data” (as defined under the IT Rules 2011), such as financial information (credit/debit card details, UPI, etc.), passwords, or biometric data, when required for service fulfillment.

2. How We Collect Information

We collect information through various means:

  • Directly from you: When you register, make a purchase, contact customer support, or participate in surveys or promotions.
  • Automatically: Through cookies, web beacons, pixels, and analytics tools.
  • From third parties: Including social media logins, delivery partners, payment gateways, or marketing affiliates.

3. Use of Information

We use your information to:

  • Process your orders and payments
  • Deliver products and services
  • Improve our Platform, products, and user experience
  • Send transactional, promotional, and security-related communications
  • Personalize your experience (recommendations, offers, etc.)
  • Prevent fraud, unauthorized transactions, and abuse of our services
  • Comply with legal and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember login details
  • Understand user preferences
  • Track usage for analytics
  • Deliver personalized ads

You may choose to disable cookies through your browser settings, but some features of the Platform may not function properly as a result.

5. Sharing and Disclosure of Information

We may share your information with:

  • Service providers: Logistics partners, payment gateways, and customer support vendors.
  • Business partners: For marketing and promotional activities (only with your consent).
  • Legal authorities: When required by law, regulation, or court order.
  • Corporate transfers: In case of a merger, acquisition, or sale of business assets.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. After this period, your information will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption
  • Secure servers and firewalls
  • Access control and regular security audits

However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on applicable Indian law (including the Digital Personal Data Protection Act, 2023), you may have the following rights:

  • Right to access your personal data
  • Right to correct or update information
  • Right to withdraw consent
  • Right to request deletion of your data
  • Right to grievance redressal

To exercise these rights, please contact our Grievance Officer (details below).

9. Links to Third-Party Sites

Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before providing any personal data.

10. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Email: natcool49@hotmail.com
Phone:  +91-8287105050
Address: 2 & 3 Netaji Subhash Marg, Darya Ganj , New Delhi 110002

In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, our Grievance Officer shall respond to your concerns within the prescribed timeframe.

13. Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.