Effective Date: 22 April 2026
Last Updated: 22 April 2026

At Natcart, we strive to provide our customers with the best quality products and a seamless shopping experience.
If, for any reason, you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy subject to the terms and conditions below.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a defective, damaged, or incorrect product.
  • The product delivered is missing parts or accessories.
  • You received an item different from what was ordered.
  • The product is eligible for return under our returnable product list.

To qualify for a return:

  • The request must be raised within 7 days of delivery.
  • The product must be unused, unwashed, and undamaged.
  • The item must be returned in its original packaging, with all tags, labels, and accessories intact.
  • Proof of purchase (invoice or order ID) must be provided.

2. Non-Returnable Items

Certain products are not eligible for return or exchange, including:

  • Perishable goods (food, groceries, flowers, etc.)
  • Personal care items (cosmetics, innerwear, etc.)
  • Customized or personalized items
  • Gift cards or digital downloads
  • Items marked as “Final Sale” or “Non-returnable” on the product page

If a non-returnable item is received damaged or defective, please contact us immediately for resolution.

3. Return Process

To initiate a return:

  1. Log in to your [Your Website Name] account and go to the “My Orders”
  2. Click “Request Return” next to the item you wish to return.
  3. Provide a reason for return and upload relevant images (if damaged or defective).
  4. Our customer support team will review your request and provide further instructions.
  5. Once approved, we will arrange for a reverse pickup from your address (if applicable).

If your location is not serviceable for reverse pickup, you may be asked to ship the product to us using a reliable courier service. The shipping cost will be reimbursed if the return is approved.

4. Inspection and Approval

Once we receive your returned item, it will go through a quality check.
Approval or rejection of your return request will be based on:

  • Condition of the product received
  • Compliance with our return eligibility criteria
  • Supporting evidence (photos, videos, etc.)

If the return is approved, we will process the refund or replacement as per your preference.

5. Refund Process

Refunds will be initiated only after successful inspection and approval of the returned product.
The refund will be processed using the same payment method used during purchase.

Refund Timelines

  • Credit/Debit Card or Net Banking: 5–10 business days
  • UPI or Wallet: 2–5 business days
  • Cash on Delivery (COD): Refunds will be issued via bank transfer or wallet credit after collecting bank details

Please note that actual credit timelines may vary depending on your bank or payment provider.

6. Replacement Policy

  • You may choose a replacement instead of a refund if the item is defective, damaged, or incorrect.
  • Replacement is subject to stock availability.
  • If the replacement item is unavailable, a full refund will be issued.

7. Order Cancellation

  • Orders can be cancelled before shipment from the “My Orders” section.
  • Once shipped, the order cannot be cancelled, but you may still request a return after delivery as per our policy.
  • In case of prepaid orders, refunds for cancellations will be initiated to the original payment method within 3–5 business days.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Report it to us within 48 hours of delivery via email or the contact form.
  • Share photos or videos clearly showing the issue.
  • We will arrange a replacement or refund after verification.

9. Late or Missing Refunds

If you haven’t received your refund after the specified timeline:

  • Check your bank account or payment wallet again.
  • Contact your bank or payment provider—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at natcool49@hotmail.com.

10. Exchange Policy

  • Exchanges are permitted only for size or color variations of the same product (where applicable).
  • Exchanges are subject to availability and must comply with the return eligibility conditions.

11. Contact Information

If you have any questions or need help with returns, refunds, or replacements, please reach out to us at:

Email: natcool49@hotmail.com
Phone:  +91-8287105050
Address: 2 & 3 Netaji Subhash Marg, Darya Ganj , New Delhi 110002

12. Legal Compliance

This policy complies with:

  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023

We reserve the right to modify this policy at any time without prior notice. The updated policy will be posted on this page with a revised “Last Updated” date.