Effective Date: 22 April 2026
Last Updated: 22 April 2026

Welcome to Natcart (“we”, “us”, “our”). These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our e-commerce platform Natcart.in .

By using or accessing our Platform, you (“User”, “you”, “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform.

  1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872.
If you are under 18, you may use our Platform only with the involvement of a parent or legal guardian.

  1. Account Registration
  • You must create an account to access certain features of the Platform.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • You must immediately notify us of any unauthorized access or use of your account.
  • We reserve the right to suspend or terminate accounts found to contain false or misleading information.
  1. Products and Services
  • We strive to display accurate product information, including pricing, availability, and descriptions.
  • However, typographical or technical errors may occur. We reserve the right to correct such errors and update information at any time without prior notice.
  • All products and services are subject to availability.
  • Images shown on the Platform are for representation purposes only; actual products may differ.
  1. Pricing and Payment
  • All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to modify product prices at any time without prior notice.
  • Payments can be made via credit/debit cards, UPI, net banking, wallets, or other approved payment gateways.
  • By providing payment information, you authorize us (or our third-party payment processors) to process and store payment details securely.
  • In case of payment failure, the order will not be processed.
  • Refunds, if applicable, will be processed as per our Return & Refund Policy.
  1. Order Placement and Cancellation
  • By placing an order, you make an offer to purchase a product from us. We may accept or reject such orders at our discretion.
  • Order confirmation is sent via email or SMS upon acceptance.
  • We reserve the right to cancel an order due to unavailability of stock, pricing errors, payment issues, or suspicious activity.
  • You may cancel your order before shipment, subject to our cancellation policy.
  1. Shipping and Delivery
  • We aim to deliver your order within the estimated timelines; however, delivery dates are not guaranteed.
  • Delays may occur due to logistics issues, weather, or other unforeseen circumstances.
  • Shipping charges (if any) will be displayed at checkout.
  • Risk of loss passes to you upon delivery of the product.
  1. Returns, Refunds, and Exchanges
  • Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.
  • Only products meeting return eligibility criteria will be accepted.
  • Refunds will be processed to the original payment method within the specified period.
  • In case of disputes regarding product condition or refund eligibility, our decision shall be final.
  1. User Conduct

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of applicable laws.
  • Interfere with the functioning or security of the Platform.
  • Post or transmit any defamatory, obscene, or infringing content.
  • Attempt to gain unauthorized access to any portion of the Platform or its systems.
  • Engage in fraudulent transactions or misuse promotions/offers.

We reserve the right to suspend or terminate your account for violation of these Terms or applicable laws.

  1. Intellectual Property Rights
  • All content on the Platform, including text, images, logos, product designs, software, and graphics, are the intellectual property of [Your Company Name] or its licensors.
  • You are granted a limited, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial purposes.
  • You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.
  1. Reviews, Comments, and Feedback
  • You may post reviews or comments about products, provided they are truthful, non-abusive, and non-infringing.
  • By submitting content, you grant us a perpetual, royalty-free, worldwide license to use, modify, display, and distribute such content for business purposes.
  • We reserve the right to remove or edit any content that violates these Terms or our policies.
  1. Promotions and Offers
  • Promotional discounts, coupons, and offers are subject to specific terms and may change without prior notice.
  • Misuse or fraudulent redemption of offers may lead to account suspension or cancellation of orders.
  1. Third-Party Links and Services

Our Platform may include links to third-party websites or services. We do not endorse or control such websites and are not responsible for their content or privacy practices.
You access such sites at your own risk.

  1. Disclaimer of Warranties
  • The Platform and its content are provided on an “as is” and “as available” basis.
  • We make no warranties regarding accuracy, reliability, or uninterrupted operation of the Platform.
  • To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
  1. Limitation of Liability

To the maximum extent permitted by law:

  • Natcart, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Platform.
  • Our total liability for any claim arising from your use of the Platform shall not exceed the total amount paid by you for the product or service in question.
  1. Indemnification

You agree to indemnify, defend, and hold harmless Natcart, its officers, employees, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising out of your breach of these Terms or misuse of the Platform.

  1. Termination

We reserve the right to terminate or suspend your account and access to the Platform at any time, without notice, if:

  • You violate these Terms or applicable laws.
  • We detect fraudulent, abusive, or illegal activity.

Upon termination, your right to use the Platform will immediately cease.

  1. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

  1. Changes to These Terms

We may modify or update these Terms at any time without prior notice.
The revised Terms will be effective from the date they are posted on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

  1. Contact Us

For any questions, concerns, or disputes regarding these Terms, please contact:


Email: natcool49@hotmail.com
Phone:  +91-8287105050
Address: 2 & 3 Netaji Subhash Marg, Darya Ganj , New Delhi 110002